Discusting hotel. The heater of the room did not w...

Discusting hotel. The heater of the room did not work and when we call the gust service at 6pm they said they would send someone right away. The guy showed up at 1am and was not able to fix it. We were freezing the whole night and they didn't even offer other room. We wanted to complaint and they said they did not have any forms. Very rude. Our room was 217 on december 30th