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Matt Goding

3 years ago

The bad service starts even before you sit down at...

The bad service starts even before you sit down at your table. When we walked in and stood to be seated, the staff spotted us. However after waiting some time we had to walk to the bar at the other side of the dining room to speak to someone about getting a table. This is when we found out that the booking we had made over the phone earlier that day had not been written down (they even asked how to spell our name when making the booking, why wasn t it written down???)
Once seated we soon learned that one of the waitresses acted like she didn t care, as if she was disinterested and didn t want to be there. The other waitress on the other hand was completely different.
Then the food arrived, the warm bread loaf was somehow hard and impossible to eat but also soft and soggy at the same time. This was served with a butter knife to cut it with, however I felt like I needed an industrial saw to get through the hard crust.
I was even more disappointed with the mains, I had the eye fillet steak which I ordered medium. This came served to me over cooked, past the point of being well done, this made it very dry and chewy. Not what you would expect for $34.
Another person at my table ordered the fish cakes, these looked like crumbed packeted fish cakes from a supermarket freezer section. They were over cooked and had barely any flavour of fish.
Myself and my family have been coming to dine at this restaurant for over 10 years now. It is very disappointing to see a family favourite go down hill like this. I can safely say that I will not be returning to Sage Berwick.

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