I have been to Mandara spas before and have come t...

I have been to Mandara spas before and have come to associate the brand with quality. Unfortunately, the Mandara spa at Planet Hollywood did not come close to meeting those expectations. The relaxation room was uncomfortable and had dirty carpet. The furniture throughout is made of uncomfortable wicker and is topped with old, dirty, threadbare cushions that no longer provide any buffer from the hard wicker below. Some pieces of furniture are broken. The lighting is harsh and and does not promote relaxation. Employees spoke loudly to one another during their personal conversations in the relaxation room, making it difficult to disconnect. The jacuzzi looked dirty and it s walls were covered in a waxy substance. The bathroom I used was not clean. However, while the amenities leave much to be desired, my massage was enjoyable. It s a shame the spa is so far below the standards set by spas in other hotels on the Strip. I would avoid going here and spend my money elsewhere. The services they offer are too expensive to not be accompanied by adequate amenities.