NYE celebration RUINED - 1.2 hours wait without an...

NYE celebration RUINED - 1.2 hours wait without any explanation ("oh we are busy" - no way, on the NYE night??), horrible food (unsalted ceviche and overcooked barely warm meat), and attempts to make service charge $30 higher than it should be. Oh, and NO apologies except a glass of champagne. We got the appetizers right after the countdown, and finished our entrees and desserts when 90% of people left, DJ shut the music down and the staff was cleaning the floors! TERRIBLE!