Claudia Sheehan

Review of Telas Lafayette

I bought a sewing cabinet from Studio Bernina. Th...

I bought a sewing cabinet from Studio Bernina. They would not work with me on lowering my tax bite, since I live in unincorporated Boulder County, I really did not need to pay the Louisville city tax, but and reminded them of this since delivery was from the manufacturer directly. Vanessa state that paper work would be too complicated, but offered the acrylic insert for "free". When that arrived by mail, I realized it had been bought through a second vendor not, Koala, and cost Studio Bernina about $50.00 for which they made me pay unnecessarily +$200.00 in taxes. Also I have a large machine, and wanted the extra heavy duty lift. The sales woman had never heard of this extra, though the shop has been carrying this cabinet maker for years (their whole sewing school area is out fitted with these cabinets). They assured me that I did not need the upgrade in the lift. Today I found out from the cabinet maker that I was misinformed and that I should have had this lift. Don't buy stuff from this store. The customer service is poor, and they don't know what they are doing.