Lina Capovilla

Review of Fairmont Resort

The hotel was nice and some elements were very goo...

The hotel was nice and some elements were very good, however others were outdated and disappointing. There was a definite lack of attention to detail on several occasions. As it was my birthday, when we arrived in the room, there was a cheese platter and a bottle of wine, which was very much appreciated. However, the card was written to a Daniel. I called reception to ensure we were in the correct room, which we were. The crackers with the cheese were really stale and awful. We were sent a bottle of sparkling after we called about the name on the card and mentioned the stale crackers to the staff member expecting him to return with fresh crackers, which didn't ever arrive.
We also called for a booking for dinner and were on hold for several minutes after being put through to the restaurant. We went down to the restaurant, and weren't acknowledged for several minutes. The Embers pricing is expensive, the steak was $42.
The fact that internet is NOT free is extremely antiquated and $34.95 for movies is extreme. These policies were in 10-15 years ago, when these services were not readily available.
The hotel needs a new fit out or at least to be refreshed, particularly the rooms and the corridor to the wings with the furniture and fixtures being dated.