Jim Sawyer

Review of Academy Ford

The wife and I have been thinking of upgrading our...

The wife and I have been thinking of upgrading our 2010 Escape so we stopped in to look. This was on Tuesday.

We found a 2016 Explorer that was lightly used 13000 miles. After looking we sat down to see what the deal was. The window price was $39,999; we thought that was a little high and said so. We were also ready to leave as I was exhausted, I had to been a work at 5:30 that morning and it was getting close to 9pm by this time, I was ready to go.

The sales manger came over and I will make this worth your time and then he offered us a great deal. He wrote us an offer sheet and had taken $8,000 off. I loved the deal and really wanted to complete it but I was exhausted so he said that if we came back by Thursday the vehicle was ours for the offered price of $31,999. We didn't want to do Ford Financing, we wanted to go through our credit union. He printed us out a quote sheet and said bring this back with you.

We called the credit union the next day and they approved us and gave us the paperwork guaranteeing the loan. We were excited and when we left work we headed straight to the dealership. They greeted us and then politely explained how they could not honor the deal.

They made all kinds of excuses and agreed that it was a nice vehicle. But they would not honor the deal. They first tried to say it was sold earlier in the day, but I showed them that the vin numbers matched the one still sitting there. They really can't sell us the explorer limited but wanted us to look at other explorers. We could get an XLT with 28000 miles for about the same price. By the time I was finished I was so pissed off that I could not see straight.

My family has bought 15 or so cars here going back to the 70's I am done.

I have heard of the bait and switch but this was the first time I experienced it first hand.