Scott Young

Review of Ramada Plaza Beach Resort & De...

Can I possibly give no stars? Let me start with sa...

Can I possibly give no stars? Let me start with saying that the amenities are fairly nice, but that s about where it stops. When you make your reservations, they tell you one thing and when you arrive it s different i.e. check in times - check in at 4 pm (verbally when making the reservations) is really 5:30 or 6 or whenever they get to it. We stayed at the Villas first then moved across the street to the Osprey then back to the Villas during our extended stay. The Villas were like a bad Motel 6 nightmare especially for $342 per night. Oh the smell of musty old worn out rooms that were not accommodating for one person, much less four people. Four towels were supposed to last four people for half a week... There was no oven, a two eye stove, microwave and smaller fridge. The furniture looked and smelled of a 1972 yard sale and the bed was as comfortable as sleeping on an old fold out couch.

The in house move was one of the highlights of the stay. The reservation specialist explained that in house moves are priority and that we would be able to check in early to the Osprey (well before 4p). After many calls, visits to the front office, and a final call involving a sarcastic front desk clerk, we were able to move to our new room at the Osprey around 5p. I m so glad that we didn t have a lot of groceries to move from the Villa to the Osprey but they would have been ruined being out of the fridge for hours after we had to check out of the Villa. And, they didn t have pool arm bands for us for most of the day (which are required to enjoy any pool or the beach). The sarcastic call was another highlight of the stay. When I talked to the front desk, I explained again that we were an in house move and was hoping to get in our room soon, she told me it wasn t ready yet (4:30p) so I asked her if she could give me an estimate on when it might be clean. She said she would call and check and let me know. Since I had been told this repeatedly with no return calls, I asked her when she would be able to let me know. Her response was how about five minutes and 23 seconds? Will that work for you? I mean I don t know?!?! As you can imagine I was less than happy about that and let her know that I didnt appreciate her unprofessionalism. She immediately called back and said I got on them and the room is now clean. Keep in mind it had only been 30 seconds since we hung up the phone from the previous call.

Finally, we get in the Osprey, which was very nice and much more worth the high rates we paid. Time to relax in the Lazy River! That s when we met the mentally unstable security guard. We will call him Mike. He is the younger of the two that were there regularly. He apparently has a hard time working with people in public and decided to label my entire family as trouble makers for the entire trip because one of the party didn t see the sign to keep drinks four feet away from the pool water. This guy made it his personal goal to pick on our family the rest of our stay, to the point that we had to talk to the Sheriff s department about possible harassment charges. We talked to the Association on site (who is responsible for his company s contract) and they responded with I will take care of this as soon as you leave my office. You won t have to worry about him anymore. Well let s just say that was real productive. It wasn t just a few hours and he was right back at it, harassing our family.

After a few days we were back at the Villas. It was a nice change of scenery to get back to the musty old smell of the 1972 yard sale furniture and horribly uncomfortable beds. The in house move was a similar experience as the previous one. Calling, begging to get move over and unorganized chaos. What a horrible experience. I will never give them another dime of my hard earned money. We had four rooms rented out from Friday to the next Saturday and spent a lot of money to vacation where we could have most of our family in one spot. The least they could have done was to keep their word on the things they promised in the reservation call.