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Review of Sennheiser Canada

I bought it in Dec 2016. It stopped working. I cal...

I bought it in Dec 2016. It stopped working. I called the service dept. and I am very disappointed they want me to send it by parcel on my expenses. Usually the companies have an arrangement of prepaid service in this scenario.Though I also have extended warranty. It looks unfair instead of apology from them I have to spend more money from my pocket.