Steven Sipple

Review of West Hills Jeep Chrysler Dodge

When I called to schedule my service I provided th...

When I called to schedule my service I provided the technical service bulletin information, including the two parts I wanted replaced. They scheduled me for the next week and said I would get my truck back that day. I dropped it off Tuesday morning and was told I would get a call when it was done. I got no call and drove there that evening to get my truck. I was told one of the two parts had not arrived. I commented that they shouldn't have accepted my truck if they didn't have the parts. I left my truck and, guess what? No part on Wednesday. Part didn't get shipped from Portland (again). Left truck again and, guess what? No part from Portland again. I had to take the truck home Thursday night so I could drive it Friday. Dropped it off again on Saturday and they provided me a car to drive that day and pointed out that they would cover the cost of the rental. When I picked up my truck Saturday afternoon there was no adjustment to my bill for my inconvenience. When I pointed out the this was my 6th trip to the dealership for the 1.6 hour job that was supposed to have been done five days ago, they adjusted my bill insignificantly. I will never return.