Unfortunately this isnt good feedback. I expected ...

Unfortunately this isnt good feedback. I expected the Waldorf to have higher standards than the service we received here. There is a huge lack of communication with the staff here. Our last day here went as followed:

1. We requested on 3 different occasions today December 2nd 2019 for our room to be cleaned. It was never cleaned. Totally unacceptable for the Waldorf.

2. We were in our room this morning and roughly around 1030am an extremely loud alarm went off and a red light was flashing. It alarmed my wife and she was trying to rest because she was feeling Ill... I opened the door and the housekeeper said sorry it was just a test. we would have appreciated being informed of this test instead of being alarmed/startled.

3. We went to the front desk to arrange breakfast for 430am delivery because our airport transfer is at 0550am. The guy was clueless and said that its not possible. He then said we may be able to get fruit. We then asked for coffee to atleast be delivered at that time. Again he was absolutely clueless and said he didn't think it was possible. I thought this was the Waldorf? Am I supposed to inconvenience myself when I stay here or are you guys supposed to convenience your guest in every way possible ? he told us we should eat somewhere out of the hotel before we leave for the airport. He then made a phone call and advised us to fill out the breakfast card in our room and that they MIGHT be able to fulfill our request. I'm sorry but I need definite answers. That to me was unacceptable and made me worry about how my morning leaving the property is gonna go. I was extremely upset and disappointed on my last day here. I can assure you that it will indeed be my last time staying here. I've informed guest services. Next time ill save money and stay at a regular Hilton and they will probably treat me better.
There were some fine gentlemen working in the lobby who made me feel at home but that didnt outweigh all the negative things .
Regards, Nabeel Munim