marcus wilborn

Review of Macy's

I went to Macy s 9/14/18, I arrived around 8:30pm,...

I went to Macy s 9/14/18, I arrived around 8:30pm, made my way to the 5th floor to purchase three Men s Suits. I looked around, while the Macy s salesman (his name was Gregory, or something like that, hard to read his name tag) was finishing up with another customer at the register.
I pulled out 3 suits from the rack and continued to look around, . after that customer left, I asked if the salesman would like me in the fitting room. He almost seemed annoyed but he did. He never even said anything to me. I went into the fitting room and tried on the suites, the first one I had was too large, I needed a smaller size. I exited the fitting room wearing the big suit, in my sock-feet to browse the racks for a smaller size again the salesman NEVER asked me if he could help. He was not with another customer, he was walking around arranging suite on the racks.
I could not find the correct size, so tried on a different designer brand. The jacket fit, but not the pants .at this point I was so flustered, I decided to leave. I could not get any help and NO other customers there.
As I came out of the fitting room with all 4 suits to hang, I made eye contact with the salesman, and he sprinted over to help a young guy with a shirt! So, it wasn t him, he just didn t want to help me!!
I returned the suits to the rack and walked toward the elevators. I noticed another salesman at the cash register across the aisle. I decided that I would stop and see how much money I had on a Macy s gift card (that was the only reason I chose to go there). I handed him the card to check, he scanned it. He then looked at me and said, you need to scratch off the box on the back for the pin number.
I tried with my fingernail to scratch off the card, with no success. I asked if he had something to scratch the card with, he shrugged his shoulders and said NO.
What?? Am I in the twilight zone?? A custom over herd the conversation and offered me her keys to scratch off the card. He then scanned the card and told me it had $200.00 on it. The lady that allowed me to borrow her keys said, happy shopping , I said I don t think so, I have been in here for over an hour and no one will help me.
She looked at the man who just scanned my card, and NOT one word from him. I walked to the elevator and exited the store at near 10pm.