Aside from just being an all around great venue in...

Aside from just being an all around great venue in terms of space, sound, amenities, and cleanliness, this place has attained a level of customer service that is absolutely mind blowing. Every employee I encountered was courteous, kind, and friendly. Outside the venue, security showed concern for our safety, and then the wand guy gave me such a friendly smile that I had a moment of confusion. The wand guy is never nice! Inside, the ticket takers were super nice and the bartender was amazing. He was patient and funny and genuinely seemed to want to make a great drink instead of just slinging out whatever. But it gets better. My feet were hurting me, so I was sitting on the edge of the steps. I know I wasn't supposed to and was fully prepared to stand up if security approached me. When security did appear, he didn't tell me I couldn't sit in the standing-room-only area; instead he asked if I was okay. And then he upgraded me and my two adult children to the upstairs room where we finished out the concert in comfy chairs. That level of customer service is honestly something I have never experienced in my life. Probably nobody from the venue will read this, but if any of you do, I want to thank you and commend you for a job very well done. You people are AMAZING!