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Susan Young

4 years ago

I have been taking my SUV here for a long time but...

I have been taking my SUV here for a long time but recently, maybe within the last year, they got new owners and they really suck! In the last year I've been there three times and each time I have had to have them take it back and vacuum it or I've had to take the rag and get the bugs off myself. This last time I told Dwane, the manager I was told, that I wanted the bugs cleaned off my truck and the inside vacuumed. They never touched the back and the kid that was drying my truck either didn't open the back to dry it or opened it and saw it wasnt vacuumed and thought I wouldn't check. He took it back and vacuumed it again. And usually when I pay I put it on my card and get $5 back for a tip but this time she took the $5 and put it aside telling me they don't do cash back anymore. I told her she needed to refund the tip because I wasn't sure they would get one unless my truck was clean, which it wasn't. I don't tip just because. I tip based on service. Unfortunately this is the only truely full service car wash that is open past 5:00pm that I know of.

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