Karen McLaughlin

Review of Margaritaville Hollywood Beach...

We were disappointed in the service. We made a c...

We were disappointed in the service. We made a couple room requests upon booking and none were met and it seemed no attempt was made to even try to meet them. We were there for check in early and were told we were #1 and 2 to get rooms but we were nowhere near each other and the room right next to us in 1404 was empty for several nights. We were there for 5 nights and were supposed to receive a freshen up visit...we had to request this in the evening of our 3rd day when the service was not done. They finally came in our 4th day and only took out trash and brought extra towels that we had already requested. We also asked for more coffee which we did not receive and could have used more toilet paper. It's a very nice place and we did enjoy our stay but these issues were disappointing especially with no reduction in the daily resort fee.

We did enjoy having chairs on the beach and all of the available restaurants and bars. Your staff at the desk, concierge, bellman, and restaurants were all very nice and helpful.