After many years of enjoying our old TV, we were g...

After many years of enjoying our old TV, we were going through renovation and needed a new one. With so many new models of TVs available at today's market, we found it difficult not only to make a choice but to be able to stay with Panasonic brand we loved and trusted as unfortunately, Panasonic's TVs are not easy to find in Vancouver in general if not to mention a particular model we had identified on the Internet. Until we walked in the Visions Electronics' Marine Drive Branch and recognized a man who has helped us many years ago in a different store and now is a Home Audio Manager there. His name is George Chaplin, and he is a fantastic professional in his field of service.

He does not look into the "books" to pull any technical information about the products or to check the inventory/stock available for customers - he knows it all by heart. He not only introduced us to some models which were similar to the one we wanted but even took one actual TV out of its box and showed us how it would look on the wall. More to it, when a few months later we decided to purchase the second but same TV model, he went really extra mile to get it for us. He called the chain's other stores located in different cities to find and order delivery to Marine Drive of the TV we wanted and held it for us in storage until we were ready for installation at our place. But the most impressive happened during the installation of one of the TVs in our place when a technician (excellent too!) discovered - and did not hide it from us! - that there was a spot on the screen with some burnt pixels and stated that the unit needed to be replaced. Txts, emails and/or phone calls from George followed as updates because it turned out to be a really complicated and difficult thing to locate the unit but he did it! All replacement process went painlessly smooth .

Thank you Visions Electronics, for having such excellent employee like George who is a perfect example of knowledge, skills, perseverance and pride in the job he does so well.