I will never book any services at this provider. W...

I will never book any services at this provider. We live an hour away and had a couples massage booked for this morning at 11. They called us at 10 when we are on the road heading there. My wife works nights and woke up after three hours of sleep for this appointment. It was supposed to be our time together as a couples massage. They informed us one of the employees had an emergency and wouldn t make it in. We asked what they could to for us to help alleviate the situation. The employee had to call the owner. The owner returned by saying we could still come in and do a back to back massage. This isn t what we contracted for and it didn t meet our expectations. We had bought the massage on Groupon and couldn t use it on a Friday. My wife is off on Fridays, so we asked nicely if we could make the appointment for Friday since this was the spas fault. The owner snapped at my wife and told her absolutely not without any hesitation or offer to remedy the situation. I got on the phone to explain to her, first that isn t how you handle a situation you created. She proceeded to hang up on me. Mind you, this is a service that I ve already paid $100 for and haven t set foot in the building. I call her back and calmly explain to her that she doesn t have to do this for every customer. She was at fault and we were asking for an accommodation for both parties. She continued to talk over and down to me. She then hung up on me again. If I could leave zero stars I would. We frequent Bow Tie Massage in Cordova all the time and love it. If you are looking for a better massage with excellent customer service. I suggest you not waste your money or time with this garbage of a business.