Nick

Review of Andrews Jewelers

A little over 2 years ago I walked into Andrews ve...

A little over 2 years ago I walked into Andrews very excited. I was going to purchase a ring to propose to my then girlfriend. They had come highly recommended by someone I trusted and had heard amazing things.
I knew next to nothing about rings other than what they tell you to ask for and the sales staff was very friendly and helpful. We found a ring that matched what I was looking for, it looked beautiful and worked inside my budget. Everything was perfect.
Fast forward to this year and things go south. I know have the ring and am looking to sell it. Why not go back to the place I bought it from I thought.
Well I stopped in one day in December and was told by the nice girl at the desk that they were busy and I should try after the holidays. Thats fair I thought. I wasn't in too much of a rush.
So I contacted them today to see when I could come in to finalize this and be done with a tough period in my life and move on.

Now the person on the chat was identified as Andy Moquin. If not the owner he is related to him. I was told bluntly and plainly that they no longer do buy backs. When I expressed my disappointment in hearing this, I was told what must be one of the rudest responses I've heard in a long time. There is truth in his statement, but this person had no idea what the situation was. I never went into detail of why i was looking to sell back the ring. It was never asked by him and I didn't even get a chance to share. I will include a screen shot of the comment with this post. For all he knew my wife could have died and I was a widower, but no he chose the rude route and handled this the completely wrong way.

If this is the way they conduct busy for customers its a real shame. It gives the impression that they just want your money and don't care about anything else. I have the feeling that if I went back to him saying a needed an anniversary gift they would have rolled out the red carpet, but instead they show you the back door. Again I understand his comment and there is great validity and truth in it, but that isn't something to tell a customer, especially without knowing the facts of the situation.

There are plenty of good reputable jewelers in Buffalo and I'm sure to pay them a visit next time I'm in market for quality jewelry. There's a chance I might pay more, but there's also a chance I will get treated with a bit more respect.