Serena

Review of Kia Motors Australia Pty Ltd

BEWARE of KIA S 7 Year Exterior Paint Durability &...

BEWARE of KIA S 7 Year Exterior Paint Durability & Finish Warranty

Worst customer service that I ve ever experienced, seems that KIA Australia customer relations staff need to be re-educated, they should learn to deescalate issues, not make them worse.

I recently reported to KIA Australia that the paint work had deteriorated, but only to a section of the roof on my 2016 Picanto, expecting that it would be covered by the 7 Year Exterior Paint Durability & Finish Warranty. So I was surprised and shocked to be told by KIA Australia that the claim was declined, because it had been determined that this was not a product defect or fault, but caused by external influences.

Obvious questions,
1. How was the decision determined? Since only photos were provided, no official inspection by a real expert.
2. What external influences? Rain, wind friction, sun, temperature (hot/cold), usual environmental external influences.
3. What is the point of the Warranty? If KIA are always going to decline a claim.
4. What does Paint Durability mean in the Warranty? I know what it means to me, the paint finish should last for at least 7 years.

According to the Australian Consumer Law, the consumer is entitled to have the goods repaired, if the goods fail to be of acceptable quality.

KIA has been given the opportunity to respond to my questions and concerns, but no explanations, just a fob-off NO.

KIA s 7 Year Exterior Paint Durability & Finish Warranty is a false and misleading claim, KIA will always decline a claim, since external influence will always be blamed, so what s the point of this 7 Year Durability Warranty?

In my opinion, if you re intending to purchase a KIA vehicle, reconsider and DON T do it, especially if you really want a real warranty, one that will be honoured if needed.