Kathy Smith

Review of Telas Lafayette

This store misrepresents sales of their products. ...

This store misrepresents sales of their products. On May 29th I purchased (via financing through Synchrony Bank) a Bernina 590E for $7,701.36. After three business hours, I changed my mind on the sale only to speak with the sales person, Pat, to find out ALL SALES ARE FINAL, which is usually an indicator of GOING OUT OF BUSINESS. No verbal mention, no written mention on the sales draft, no store signs, nor web site reference cited this rule. After three calls to the store to find out how to return the machine I was told by Pat there was nothing to be done. I asked to speak with the owner, Vanessa Empire. I have not spoken or heard from the owner--awful, awful management and negligent customer service. As a business owner, the honorable thing to do would be to speak with me about their policies. Nothing. I spoke with the bank and was informed the owner could reverse the authorization essentially canceling the sale, which I texted the owner to inform her, and I called Bernina USA and learned that all dealers may cancel a sale without incurring a restocking fee if the product has not shipped. I sent a certified letter to the owner spelling out all of this information only to have it returned because of a lack of authorized personnel to sign.

Never, ever buy anything substantial from this business. You can locate Bernina machines on line with free shipping that are less expensive and offer better customer service.