Monie Folami

Review of Shangri- La Villingili, Maldiv...

While the grounds, villa and landscaping are breat...

While the grounds, villa and landscaping are breath-taking....your customer service leaves something to be desired. Before arriving on your property, i had super high expectations for the level of service i would receive and you fell way below that mark. The Shangri-La name comes with exquisite taste, customer service and accommodations but your location seems to be a 'mom and pop' location struggling to live up to that name. It almost felt like i was bamboozled. Your team just doesn't have either the training or aptitude to convey superior customer service. They fell short constantly. Whether it be for a request for a buggy, or removal of dining plates from the front of the villa or the super slow dining service, or the minimal attentiveness of the villa host and cleaning crew or the uninspired resolutions to customer requests...overall it just left a bad taste and will more than likely prevent a future stay at your resort and will definitely mean i make sure my travel agent does not send any other clients your way.
In The Maldives, the expectation is that you will have an enviable and unforgettable experience, your location did not deliver. Your staff needs serious retraining. I will however give special applause and admiration to Aalif and Naglaa who delivered the best dining service during my entire stay. Aallif specifically could probably train your entire staff. He smiles, he is warm, attentive and frankly a rockstar.

Food choices: Javvu actually delivered the best meals of my stay. Dr. Ali is a throwaway restaurant. The food here tasted cheap and uninspired. I've had bodega food that tasted better than what we were served. Also, Fashala was closed throughout my stay.. You have 3 restaurants onsite...like why??? Why is one closed???

I really was looking forward to writing a better review for this property because the reviews i read seemed to instill high hopes. The reality is, this resort cannot be ranked among the best of the best. It is a solid 2.5 star resort with same level of customer service to match. It really is such a shame