Deirdre Gates

Review of Toyota of Alvin

NEVER buy or lease from this dealership!!! 1 year ...

NEVER buy or lease from this dealership!!! 1 year ago I was brought out to Alvin with promises that they could make a deal work for me on a Rav4. I lived an hour and a half away. Once I got there they miraculously had extra fees that they don't include on the online price of the vehicle so I settled for an overpriced Corolla instead. This was my first car purchase with a dealership and man do I regret it every single day. They also neglected to give me a key fob to the car and no spare. Just one single key. I have since tried to ask them to make at least a key fob for me and they promised to make it but kept giving me weird hours to come in when I work from 8am to 5pm like most people. Now I have since moved to Florida and they will not budge about getting a key fob made for me here because it would "cost too much" if you expect me to pay $300 for a new key fob and programming that it should have come with in the first place then I don't see why this is such a big deal. If I could get rid of this car just to never have to deal with Alvin of Toyota ever again I would. They are cheapskates and swindlers. You can literally go anywhere else and get better customer service and deals. Honestly they don't even deserve 1 star but that's the lowest it will let me rate.

Update: The customer service rep that I have been in contact with has since been ignoring my emails and voicemails. I want to come to an agreement on how to get this fixed but I guess when Toyota of Alvin doesn't think you are worth their time anymore they just ignore you.