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Review of Anchor Industries, Inc.

Anchor Industries is a horrible company that cares...

Anchor Industries is a horrible company that cares about one thing: Money and their bottom line. We had an issue with our safety cover last year. It was ripping and was not large enough. It left a gap between the wall and the cover. The gap was large enough that a child could fall in and drown. After 6 months plus of fighting back and forth, Anchor agreed to make repairs and to make the cover larger to close the gap. Anchor's repairs were not made properly. The cover began ripping and tearing again and the gap between the wall and the cover has not closed. I am asking Anchor to repair and make that section larger again. They continue to refuse. I was told originally by a rep that they would follow the same procedure as last year. However, they have now switched their stance and want me to pay for everything. Anchor is a company that does not stand behind their product. With their response to this matter that have shown that they have a total disregard for safety. Here is a picture of the cover made by Anchor. As you can see, the cover does not make it to the wall of the pool creating a sizable gap. Not safe!

In your reply you stated the following: "The poolside heat source or chemical appears to be disintegrating the materials, creating tears and exposing the water." The exposed water is not from a heat source or a chemical, it is from the cover being too small, as the picture clearly shows. Furthermore, due to the tension and the cover being pulled so tightly, rips and tears are forming. There has been no chemicals or heat source applied to the cover. Please provide a reply or an explanation for the exposed water.