I came a bit early for our appointment to pick up ...

I came a bit early for our appointment to pick up a phone and she wouldn't release it to us even though we had already paid for it because it was outside of our scheduled time. She said she had to deal with other customers. It was me, my husband, and her in the store. No one else. Not very flexible or friendly. My husband really needed his phone for a work call and this was the only time we were able to step out for the day now we won't be able to get it until we schedule another appointment available days from now. Quite frustrating.