FourCme

Review of TROPICAL CHEVROLET CHRYSLER JE...

Worst dealership experience BY FAR! TERRIBLE Custo...

Worst dealership experience BY FAR! TERRIBLE Customer Service!
I found the vehicle I wanted online and went to the dealership to see the vehicle and make a deal/purchase. However, the salesman Aristides Rojas (ARTY) told me that the car may have been sold because he could not find they keys. After waiting OVER an hour for him to find out the car had in fact NOT been sold he comes back to say the vehicle was not on their lot, it was at another location! Arty then tells me he can arrange to have the car brought down and I could look at it at a later date. I asked him to calculate the total costs of the car to go over numbers in hopes of making a cash deal. He goes somewhere to get a price and comes back after 30 min with nothing stating no one was there, everyone had went home for the day. Talk about a complete waste of time.
In the meantime I found the exact car with less features and a higher price at another dealership OFF LEASE. The service there was superb! However, due to the car being in a previous accident my bank refused to finance it. Let me be very clear had my bank approved it I would have purchased that car in a heart beat vs going back to Tropical Chevy and dealing with the terrible service.
After coming to an agreement on a price with Arty, (BUYER BE AWARE the advertised price is approximately $5000 less than the total price after they add in all their fees) I set up a time to go back the dealership to finally see the car for the first time almost a week later and the car was in great condition and I decided to move forward with the purchase.
At that time I put down my deposit, and had arranged to pick up the car within a few days after they received the remaining balance via check from my bank.
I called Arty to confirm he had received the check and that I could pick up the car (mind you his communication was terrible, he wouldnt respond the texts or calls). Arty asked for the car to be picked up at 4:30p. We texted Arty when we were on our way, my husband left work to be there on time only to arrive and Arty tells us he was out to lunch. You can only imagine the frustration we are having at this point.. it gets worse. After waiting for 30 min we tried to see if someone else could help us, after all we're just pickup up the car its been paid for! The sales manager tells us Arty was in the break room eating his lunch the entire time we were waiting for him!
Once he gets to us and sees my husbands aggravation he tries to explain to us that the hold up was because other ppl werent doing their jobs and he was still waiting for a temporary tag.
After going over paperwork and assuring everything had been completed for the sale, my husband goes out to inspect the vehicle and notices a NEW scratch on the rear driver side door that was not there the day we decided to purchase and put down our deposit. We brought it to Arty's attention he came out and saw it and instructed us to bring the car back on Friday (today) to have it fixed. He stated he would personally take the car to "his guys" I guess in the service dept to have it fixed.
I should also mention that we had photos of the cars we personally took on the day we put down the deposit, that shows there was NO scratches on the car which we showed Arty.
After speaking with Arty today about the scratch and due to the depth of the scratch the door would possibly have to be repainted because buffering it would not fix the scratch, he tells me if it cant be fixed by buffering it, there would be NOTING he could do for us or about it! So I asked him for his direct manager or supervisors number and he refused to give it to me, stating he needed to speak to them first! WOW!!
I'm sorry but after spending almost $20,000 on this car and almost half of that in cash I will not accept that there is nothing you can do for me, considering the scratch occurred while in your possession AFTER we put down our down payment. I am still waiting to for Arty to call me back today otherwise, I will be reaching out the the GM Danny Sanguily who's info was given to me by other means.