Dane Petersen

Review of The Loden

The Loden s new property management company, Pinna...

The Loden s new property management company, Pinnacle, gives little to no concern about the residents of their building or maintaining the building itself. For a building that s branded as resort style living you d think they d be attentive, or at least dignify you with a response when you reach out to them. However, the staff s communication is horrendous, and if you re lucky enough to receive any manor of response, it ll be pointed or dismissive.

I was holding off on writing a review as I thought it may have been an adjustment period, but it has now been over six months since Pinnacle s management team took over and the same problems initially experienced continue to persist.

Here s the short-list of issues I ve experienced in the year I ve been living here: a Bobcat plowing the parking lots at all hours of the night literally shaking the entire building; hallways and elevators with visible (and pungent) dog pee stains for weeks at a time; dog poop literally everywhere around the building and multiple instances of dog poop inside the building; trash piled in the trash rooms because the trash chute is jammed for days at a time; packages left completely unsecured in the front entry way; utter lack of policy enforcement across the board. The list could continue, but you get the gist of it.

Most recently, last night around 5:20PM, the entire buildings water was turned off without warning because of a leak in the Building s main water line. About 15 minutes after the water was turned off we received an email from staff stating that there was a leak and that an update would be sent once the plumber arrived and had an idea on the work required. The next email received from Management was at 8:40PM saying the main water line was still being drained. I called into the buildings resident services line and the representative I spoke with around 7:30PM didn t even know there was an issue with the water clearly the result of outsourcing receiving customer service calls. Water remained off until 10:30PM. I understand that unexpected problems arise, and a main water line leak is a major problem to resolve, but leaving your residents in the dark for hours at a time is unacceptable.

Short of the long, if you re thinking about signing a lease at the Loden, or another Pinnacle managed building, I would HIGHLY recommend that you find somewhere else to live.