I had booked 2 rooms at Shore for 2 nights. It was...

I had booked 2 rooms at Shore for 2 nights. It was the start of our 10 day vacation in California and we were really looking forward to it. But the experience was bad from the beginning. We waited for more than 30 minutes for check-in and we were not alone, many guests had to wait in the lobby for check in as the rooms were not ready. Then I found out that we were assigned rooms at different floors at different parts of the hotel when I had specifically messaged them long time back to have the rooms close by and I had got reply from them that the rooms will be next to each other. Now about the rooms: even though I had booked two ocean view premier king rooms both the rooms were completely different. One room was about half the size of the other room. The worst experience was during check out. We requested for half an hour extension for our checkout and the reply was that they do not allow any late checkout since they want all the rooms to be ready before new guests arrive. So, if they are so particular about late checkouts, then why were our rooms not ready when we arrived at around 5:30 PM? I had to also point out to them during checkout that they had only charged 1 breakfast to our room instead of 2. Lets not talk about the service during breakfast, which to put mildly, was terrible. We got better service at different national park lodges that we visited during our vacation. And all other hotels and lodges were more accommodating than this over-priced and over-hyped hotel.