Good car, friendly sales staff, POOR CUSTOMER SERV...

Good car, friendly sales staff, POOR CUSTOMER SERVICE and service department. Double check the little things, because in our case, Serramonte Honda did not. Wont return for service, have found another local mechanic.

We are happy with the Honda Pilot we purchased but the customer service in and after the transaction were pretty low quality.

They sold us the car with an empty gas tank (approximately 20K purchase).

There were some very small items we negotiated at the sale which took nearly a month to resolve. The weather seal on the doors was worn and the dealer agreed to replace each of them the following day. We were told they would call when the parts cam in. A week later we called (because they never did), the service department didnt even know about it. We had to call several times and finally got our sales person to push the repair through. The dealer finally got the parts 3 weeks later and then wanted to keep the car for the whole day. There was no offer of a loaner car or to come in at a specific hour so the 15 minutes worth of work could be done immediately while we waited.

Then when the first rain came, we realized that the windshield and back wiper blades were all worn out.

These are all little things, but clearly show customer service and quality are not a priority, making the sale is. id suggest doing a major once over and negotiating all minor repairs and a loaner car into any deal you make.