Amanda Villarreal

Review of Grand Wailea A Waldorf Astoria...

For the amount of money we spent to be here we did...

For the amount of money we spent to be here we did not feel like we were a priority. First we could not check in early even though the gentleman I spoke with on the phone said we could, the resort should be better kept the spa and grounds look run down, even though check out is at 12 a cleaner was banging on our door at 11 and when we said no thank you to room service she asked if we were supposed to be checking out, we couldn t get a hospitality room on our way out to get dressed even though we were told we could, & the Luau was sold out (not really their fault but it was upsetting). I might expect this from a Holiday Inn but not this resort. I ll stay somewhere else next time I m in Maui.