Shuttle; 1/5

Shuttle; 1/5
-they must only have 1 or 2 shuttles because I saw other car rental shuttles coming 2-3 times before seeing one from Thrifty and Dollar
-compensate at least 20 mins for the shuttle to get to your terminal and additional time waiting for the shuttle

Customer Service: 1/5
-friendly but sneaky
-I know you can decline their auto insurance so your credit card can cover any accidental coverage but I was only given two options by the counter - basic or complete. So sneaky she did that to charge me an extra $50 ($11/day + tax)

Return: 1/5
-make sure you keep your most recent gas receipts
-the damage waiver increased to $17/day. Not pleased at all

Would not recommend this car rental company to anyone