Contacted to order a part. Was on hold for 20+ min...

Contacted to order a part. Was on hold for 20+ minutes. Was quoted one price and was told I would be called to confirm the part had arrived. Never received a call. Called to double check part had arrived, had to wait 10 minutes on hold. Part was picked up and was $30 more than I was quoted on the phone before tax. I called and to be placed on hold for another 15 minutes to discuss the issue and needed to disconnect to handle a client before they could come back to my call. After this is resolved I will be taking our part needs elsewhere for our shop.