Joseph McShane

Review of Rancho Valencia

I attempted to book a room for a bridal party and ...

I attempted to book a room for a bridal party and soon to be husband and wife. After a lengthy discussion, where I was met with hostility and perpetual incompetence, I decided to cancel my reservation. The lack of creativity and ability to come up with a solution for a patron that had no budgetary restraints left me woefully dissatisfied. Throughout my interaction with this establishment I remained calm, professional and kind. Ultimately, the customer service was so unconscionably poor that I decided figuring out a simple solution was an unattainable feat for the staff here.
If you re thinking of staying here please ask yourself one question; is this review accurate, or should I find out on my own.
Should you choose to find out, remember this, the very definition of insanity is attempting the same thing again and expecting a different result.