Adrianna Soranno

Review of Ziebart International

I purchased a 2014 Fusion from Pat Milliken on 6/4...

I purchased a 2014 Fusion from Pat Milliken on 6/4/2015 and brought my car to Ziebart on 6/11/2015 for rustproofing and window tinting. Why? Because Pat Milliken recommended Ziebart. In between that ONE WEEK, my car sat in a clear garage because I have a second car I am driving until I sell it. I live by myself, no kids, no pets, nothing touched the car. My car had 0 scratches, no body damage whatsoever. I dropped it off at Ziebart the morning of 6/11/2015 and returned at 4 pm to pick it up. I walked around the vehicle to check out the window tint, only to find the rear back passenger wheel well from the tire to the bumper all scratched, and of course that was the first thing I noticed, being a newly purchased car and they were very visible and never there before. Not only was it covered with scratches, there were 2 gashes in it that would not come out with wax that now also needs a paint touch up and buffed to be fixed. I am extremely upset and irate. Not only do I bring this to the manager, Vince's, attention, but he responds by yelling at me, repeatedly, and then says, "I cannot accept your check now because who knows what you will do." Seriously? Not once did I raise my voice at him, I just expressed my concern over the scratches, as anyone would. Regardless, I handed him my debit card, because I'm not that type of person. :) I had to politely ask Vince twice to please stop raising his voice AT ME and that it was extremely rude to insinuate I wasn't going to pay for the services done and to treat me this way after having damage done to my car is disrespectful and unprofessional. I turn my car on and realize 10 miles worth of gas gone from when I dropped it off this morning. He responds with, "Oh those gas gauges are never accurate." What? Never had a problem with them before!!!!!!! Clearly they did what they wanted with my car, as if I wouldn't notice, and then, it is MY fault, and I am scolded when I notice scratches that were never there before. I am totally shocked and upset in 1. how my car was treated and 2. how I was treated. I felt berated, being yelled at by an older man, as if I am a stupid female who has no idea in what condition my car is in. I am certainly not stupid and know my car did not have huge scratches in it upon dropping it off at Ziebart. He did not offer a discount. Instead, he offered to order paint and touch it up for me. I should have left Ziebart excited, instead, I left on the verge of tears being disrespected. I would absolutely never EVER bring my car to this Ziebart again, and will be calling corporate and the BBB first thing tomorrow. I will take this as far as I can. The fact that I was treated extremely poorly made this situation 10x worse. Horrible customer service.