Matthew Schiff Review of Syosset Ford Lincoln Of Huntin...
At first I wasn t going to write a review, but sin...
At first I wasn t going to write a review, but since the dealership has emailed me six times to leave one, I will honor their requests.
I was able to negotiate (at the time) what I thought was a fair price, but after the issues with this vehicle and the dealerships lack of follow up - I regret buying this vehicle and think I overpaid for a used vehicle with serious mechanical issues that is just outside the basic warranty mileage. I should also note that in order to get a fair price, you have to use their preferred bank to finance which had an interest rate double what I qualify for. That is a FACT. I already refinanced about 8 weeks after the sale for a rate nearly half of what they sold me. The cost of the extended warranty was absurd - but trust me, if you plan on buying used from this dealership, you need an extended warranty.
There is no way this dealership does a thorough inspection of used vehicle before putting them up for sale. If they did they would have caught any of the three issues. 1) a chip in the windshield directly in front of the drivers view. 2) the windshield weatherstripping was separated from the pillars. 3) the turbo was leaking oil and the car was smoking on startup.
I will say they did fix the first two issues without any issues. However, the issue with the turbo they at first refused to fix because they could not recreate the problem. I had to show them a video of the car smoking for them to fix it.
The car was in the shop for 2 weeks, after owning the vehicle for only a month. The salesperson just so happened to do a follow up call to see how things were going with the vehicle. I explained the issues I had, he told me he would let his manager know. The manager never reached out to me. I sent an email to the salesperson, including a photo of the smoking car, and asked what there manager had to say. I never received a response.
The whole point of a salesperson doing a follow up call, which I appreciate, is to ensure the customer is satisfied. I was not satisfied, I voiced my concern on the phone and sent an email a few days later, and nothing was done or offered.
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