Rebecca

Review of Dick Hannah Honda

The salesman was very patient and helpful but the ...

The salesman was very patient and helpful but the entire financing process and the wait times were ridiculous. We spent over 33k on a used Subaru and they made us wait for almost 2 hours for paperwork. Then the finance manager was incredibly pushy about add ins etc. We kept asking what we needed to do to be able to move on in the process because he just wouldn't let it go. I almost just walked out. I've never felt more disrespected while spending money and we have purchased several new and used vehicles in our lifetime. Not to mention my plates have to be picked up. I guess that saved them $6 in postage. What!? No other dealership has done this. They always send them to our home. The girl on the phone referred to my (incredibly patient) questions about them not being shipped to my house as "trippin"... if that helps describe the experience. Just awful customer service.