**UPDATE** The Hospital's customer and billing lea...

**UPDATE** The Hospital's customer and billing lead reached out to me directly after this review. This issue was resolved in a matter of days after a year of dealing with their billing and collections agents.

While I am satisfied with the response I sincerely hope this is a "lesson learned" and they have invested some time in uptraining and coaching their individuals who reach out to customers who have billing issues and concerns.

Additionally I hope they terminate the agent "Don" in their collections who told me there was nothing they would do for me unless I was willing to gather the information AGAIN for proof of billing and talked to me as though I was beneath him, even after I quoted the statute to him.

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While the doctors were amazing their billing staff is terrible. Took my son in for an accident that caused a fractured spine while his Medicaid was being transitioned. I was assured they would accept his out of state Medicaid and that someone would be following up with me.

The person in billing that contacted me told me it was MY responsibility to file the claim with my state. When I contacted the state they said the hospital had to file the claim because they have to include an itemized bill. I contacted Colorado children s billing and explained that to them.

I didn t hear anything else and assumed it was resolved until the collections agency the sold the account to hit my credit report. This is federally illegal and has really made me question using them for any of my children s needs in the future.