Patrick Mccaffrey

Review of The Ritz-Carlton Hotel Laguna ...

My Wife and I recently stayed here and we had a gr...

My Wife and I recently stayed here and we had a great time! Our room had an incredible view, the access to the beach was very easy, and Salt Creek was also right below for us to cruise around as well. Above all else, the service was top-notch. We had a snafu with our car keys where the valet lost them and we had to deal with some delays in leaving and ultimately had to replace everything that was on the key chain. That would normally be a massive headache had it not been for the management taking action and following up on their promise to make things right. Knowing that they way they treat their guests is even better than the quality of the hotel and location itself should be very reassuring to anyone looking to stay here.