Even though they changed the machines in our build...

Even though they changed the machines in our building 2 weeks ago, STILL problems...i keep checking the door lock button to make sure it's lit AND hold my hand on door to make sure properly closed...Error message after the load and my clothes completely drenched...customer service agent accused me of not closing door and that it's MY fault...won't refund me both washer and 3 dryers...asked to speak to manager and no one's answering...big surprise