Marnie Michels

Review of Telas Lafayette

I had sent my sewing machine in for what I thought...

I had sent my sewing machine in for what I thought was a routine fix. The reason I chose Studio Bernina is I thought they sent sewing machines out to a registered Bernina repair person.
I used the machine a few months after i got it back and it never worked and in fact got worse. I asked if it could have it looked at again. And Studio Bernina said it had been too long.
I took the machine back after going in the shop.... no hi how are you. So i said hi and explained and no Bye, have a good day. That is poor customer service.
I then took the machine to Kurt who apparently used to work for the owner.
He said that a vacuum and sewing machine dealer is where sewing machines are sent when someone from Studio Bernina needs their sewing machine repaired.
I was appalled!!!
Kirt also said the machine had barely been used by me. And the gears should have never been replaced. Bit the worst thing is that he opened mu machine and showed me how this repairman did not put the machine together correctly.
I would live to say I sew for fun but I need it to keep food on the table.
Having to pay Kirt for repairs that shouldnt have been needed due to another person not doing the right thing is disheartening.