Spencer Scott

Review of Lenovo (Raleigh-NC-USA)

I purchased a Y40-80 from Lenovo at the end of las...

I purchased a Y40-80 from Lenovo at the end of last summer. For the whole year while under warranty the computer operated perfectly without a single problem. About two days after the warranty ended and the computer started crashing so much it was barely usable. Now you may think that I visited a bad website or something but I had only visited highly trusted websites like Google, YouTube, Facebook, etc. When I called Lenovo they said it was too bad for me as the warranty had expired just before these problem but they suggested I do a factory reset. I did this. At first it worked fine but a week later it crashed a bit her and there. I did various things to try and fix it.

Finally the crashing stopped after a few weeks, no thanks to Lenovo. By this time the computer battery (which was only just over a year old by this point) would not hold a charge. I practice very good battery protection by unplugging once it is charged. Rarely leaving plugged in overnight, not letting battery fall below 20% except for a few times during the final crashing days as the battery life was short and I was in class. After spending forever with Lenovo they told me which battery to buy, $76 USD ($102 CAD at the time).

As I'm a student and need a laptop for class I choose a faster shipping method then the 7 business days ground shipping as it was a Tuesday and could not arrive for two weeks that would mean. Little did I know but the shipping method I opted for was not offered to Canada. Lenovo decided to upgrade me to overnight shipped, at my expense of over $200 CAD. When I called the company and said I did not give permission for this they offered little help at first but two days later I got in contact with a supervisor. The supervisor said they could refund me the profit they made on shipping ($50 CAD). They were charging me a profit on the battery and shipping, shipping which I did not ask for. I do also want to point out that the "overnight shipping" I was charged for did not arrive till the Friday after I ordered it. Yes, it was overnight shipping, the representative I spoke to told me it was as well as the supervisor. Also the bill for the shipping arrived about 24 hours after I ordered the product so was not aware to the charge until well after.

When it arrived I went to a computer science major I live with who had proper tools. Not hard to remove a battery, just screws. Nope, the screws were low quality and some did not come out as when we tried to undo them they stripped. Had to take it to a computer shop and pay $35 for screws to be taken out, and that price was lower than what the place tried to charge me but I negotiated.

Lenovo customer support along this entire journey was highly unhelpful, inconsiderate, practiced extremely poor business practices, took advantage of me.

I have dealt with other tech companies customer service such as Apple, HP, Rogers, Monster, Sony, and always had good service. But this was the least helpful customer service I had dealt with so far in my life and they did not seem willing to help. I am deeply disappointed.