Canyon online store, no way to contact us.

Canyon online store, no way to contact us.
I can understand because of the corona time, the shipping option is extremely burdened. But that I order on May 6th, I will get shipping notification on May 11th. Now on May 15th the post will receive the package and unfortunately nothing has changed in the status until now. Annoying.
Customer hotline no telephone or live chat contact possible.
Since you would like to have it done via the mail request. Made and done 2 times and still no answer.
I've been riding my Canyon MTB FULLY for 9 years.
Extremely disappointed not that I didn't receive my package!
But that nobody can be reached!