Frustrating experience scheduling service. I calle...

Frustrating experience scheduling service. I called the dealership s main phone number, and I asked to be transferred to service to schedule a maintenance appointment. I was transferred to a service scheduling person who works off-site for another company, doing the scheduling. Actually, only to the service, where all agents are busy . There was an option to press 1 to get a call back. I did so. It took more than twenty minutes to get a call. The person knew nothing about vehicles, and could not tell me how long the (recall) service should take. I explained that I would need a (loaner) vehicle, and it turned out she scheduled me at a time when one is not going to be available. (I learned later. Two points here: the people at Premier Mazda sell the fact that they have loaner vehicles available, and the recall notice I received from Mazda USA said that the dealer would arrange for a loaner should I need one during the recall service. I m disappointed that Premier Mazda, which seems like a good operation in many ways, is so much less than premier in its service scheduling. Outsourcing such a key activity seems like a really, really bad idea for maintaining high-quality customer service.