This is our second stay at the Elms. We were last ...

This is our second stay at the Elms. We were last here 2 to 3 years ago, and things seem to definitely have gone downhill since. Our room was beautiful (despite the questionably stained carpet, bring flip flops!). Our trip to the pool was... crowded. In fact, I think the entire hotel was there. The pool-side bartender was rude and unapologetically coughed the entire time she made our drinks. She then abruptly packed up at 4:47 pm and directed us inside to order any additional drinks. Our dinner at 88 was enjoyable, although the staff knew very little about allergen (gluten, specifically) information. We paid an additional $40 for a paranormal "tour" that ended up being complimentary that night. And tour isn't exactly the best word to describe it, since we merely listened to ghost stories in the lobby for an hour. We had to specifically ask to have our money refunded for the tour. But, rest of the night was good, and the hot tub was enjoyable to sit in in the evening. The next morning we spent 10 minutes waiting to be seated for breakfast at 88, as it appeared they only had two people working at the time. Our meal was slow to prepare and questionable in quality. The waitress would disappear for 15 minutes at a time (probably due to the aforementioned short staffing). When we checked out we had a $258 spa charge to our room that was not ours. It took about 30 minutes to remedy, as we were sent to multiple people to fix it. Slightly frustrating. Majority of the staff were very friendly and helpful, however. The hotel itself, and the grounds, are beautiful. I was just somewhat disappointed to see how much it has changed in only a few short years.