Larry Lacayo

Review of The Mansion on Forsyth Park

I currently visited this hotel this past weekend t...

I currently visited this hotel this past weekend to meet up with newlywed that were staying at this hotel. Upon arriving, I opted for the valet service since parking is a bit difficult for this location.

I arrived at 12:30PM and at 4:00PM I asked the valet attendant if I could remove an item out of my vehicle. The attendant escorted me to my vehicle and upon arriving I had a flat. I was highly upset and spoke to a supervisor. The supervisor was attentive and apologetic. The supervisor changed my tire due to my attendance needed for the wedding event. When I arrived the supervisor explained I had some sort of tree branch lodged into my tire, which cause my tire to lose pressure.

He stated it could be something that probably transpired before arriving. I did not open a claim through their insurance, since I'm familiar with Marriott's valet claim process. They get NO WHERE! I know, since I was once employed with them. This obviously didn't transpire during my commute to the hotel since I drove down from North Carolina with no flat or no low pressure indication from my vehicle.

Due to negligence on the valet service, I have to either purchase a new tire or patch this puncture caused by this mysterious tree branch.