Stephanie Kennell

Review of Carpenters Solicitors

We were hit by another car last year,in June. Our ...

We were hit by another car last year,in June. Our car was written off, a 2012 Mondeo.Quote me happy,and they are a joke,set us up with Carpenters. The other drivers fault which they fully admitted. Carpenters sent me to see a Doctor in July 2019. He recommended some psychological help. I was finally referred,after badgering Carpenters in March this year. More treatments were recommended. All the way through there has been little communication, it has mainly been left to me ring or email to enquire,even before lockdown. I am thoroughly fed up now. The other party's insurer offered to help in the beginning and I really wish I had accepted them. I am no further forward now than I was over a year ago. I can't help wonder how long it takes, it's all been straight forward so why the hold up. Yes I know we are in a pandemic but even prior to that the service has been shocking.