Room was lovely but unfortunately room service was...

Room was lovely but unfortunately room service was sub par... I called for food and an alcoholic beverage. I received a call about paying for (2x when I only requested 1) said beverage, which was included in my business allowance. Apparently this was not on record, so I asked for a call back in 5 minutes when I could retrieve the booking information.
I did not receive a call back within 20-30 minutes so I called room service again, to provide the necessary information and to offer alternative payment, at which point I was asked if I'd ordered food, to then be told it was too late for the food I had ordered (which had been accepted before).
Poor service for such a highly priced accommodation.
Would expect more.