Worst experience at a dirty spa!

Worst experience at a dirty spa!
Starts with Masseuse Todd who took it upon himself to focus on my shoulders & neck, never massaged my legs or feet. 45 minutes.
I slipped and fell in shower due to it being oily and wet! I fell directly on my back and elbow!
Not 1 person in spa area entire time, as I m yelling for help!
Todd in front area. I tell him what happened-he says he will get someone. Megan from front desk comes back. I ask her to come see shower and how I fell she s says no need twice.
I finally tell her to please come look and she does. Megan asks if I want an ambulance. I say no- she brings me a form to fill out and says someone from Human Resource (which is not even correct department) will get in touch with me that day. I had to ask for bandaids, as my elbow was bleeding.
I went back 2 days later to speak with someone. I have called 5 times to different departments. I keep getting wrong numbers. Finally a very helpful Christine from Human Resource tells me she will email & cc me correct contact. I get a phone call within 5 minutes from Shawna saying she will forward my info and someone will get in touch.
I still have not been contacted! 9 days!