April 30, 2018

April 30, 2018

We have finally concluded a failed business transaction with one of the worst businesses we have ever dealt with. The people at Gainesville GMC/Buick are clearly from another species of human than the rest of us. They have no concept of the truth and so idea of ethical business practices. The litany of what I consider to be lies and the deceitful, duplicitous business practices is just never ending.

Why someone has to play all these silly games is just bafflingly. We were more than ready to purchase a vehicle for a fair price but these people have no understanding of the word fair. You have to look very very deep into the teeny tiny fine print to get to what they are doing. It is just so ridiculous.

This is just a short list of some of the untruths we were told:

They listed the vehicle for different prices on different sites. Facebook, their own website and the Gainesville Market site all had different prices.

Told our son they had just gotten the car in. Told me they had had it for 42 days. CarFax doesn t agree with either number.

Sales agreement showed different numbers than our verbal conversation.

We requested that the sale take place through overnight mail with our son picking up the vehicle at completion. Salesperson said NO we had to physically be present. This is ridiculous as we have done all sorts of business via email, scanned documents and overnight delivery. We even sold a condo completely electronically. Duane the manager finally agreed to send contract by overnight mail. I made three trips to the Post office over the weekend and the package never arrived.

Because of all the delays caused by them we asked that the vehicle be delivered to our home 90 miles away. Duane said he was just a small dealer and could not help us. The website for this company shows a huge dealership with a large inventory. Once again Duane had lied to us. I bought a Toyota handicap van 2 years ago from a dealership that was in a converted 7-11. They made two trips to show us the vehicle and deliver it from Winter Haven which is 70 miles from our home. That transaction went very smoothly and we are still recommending them to others.

Salesperson said we had to send the purchase amount in full before they would mail contract and sales agreement. They already had a $500 deposit. Duane finally said they would mail sales agreement overnight (to the same place he couldn t overnight the sales documents to) and it could all be returned with payment.

Sales manager called on Monday April 9th and said they were refunding credit card immediately because they Couldn t make us happy . Based on our experience so far with these people I opened a dispute with USAA for the credit card charge. After holding deposit from April 7 until April 21 the Credit Card was finally refunded. We had made multiple requests by text, FB Messenger and email for refund and an explanation of why they took so long. NEVER received an answer.

All the time that they held our deposit and were stringing us along they continued to show the car as being for sale. We are firmly convinced that this is the reason they canceled our sale. They had another buyer on their string. As of 4/30/18 the vehicle is STILL advertised for sale on their sites!

Businesses like this that prey on people are a disgrace. The only defense we small folk have is to vote with our feet and refuse to participate in this BS. There are too many reputable businesses in this world to have to subject yourself to this BS and corrupt practices