Hotel check-in was great and easy however all good...

Hotel check-in was great and easy however all good service ended there. Poolside service at The Falls was non existent even though the wait staff was walking around. You had to get up and wait at the bar for very simple things. All suites just went thru a multi million dollar renovation but the quality in the rooms was not up to par. Examples in my room include the new carpet not going all the way to wall or the tub not draining from shower to shower. Each guest would have to wait significant time just for it to drain. Security didn't do much for people have parties at the pools in the middle of the night either.