Well, after reading all of the negative reviews, I...

Well, after reading all of the negative reviews, I was planning on a bad experience but I was surprised! I had to call to reschedule my appointment and was able to reschedule to THE NEXT DAY! (Usually, it's another 2 weeks or more!) I received text notifications of my appointment and the name and phone number of the technician. On the day of my appointment, he texted me saying that he was running a little ahead of schedule and could be here in 10-20 minutes. It was no problem for me as I was home already. He showed up and went right to work. I showed him the problem. It was very clear that he knew EXACTLY what he was doing! He checked my model/serial number for any other service bulletins and found some but they did not apply to my condition. He called the LG service tech line and they recommended replacing an additional part which he has to order. He said he'd be back out when the part comes in. He was courteous and friendly but, most importantly, VERY knowledgeable and well trained.